This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering
system, and order data. Yahoo! automatically collects order information but
may only use this information in the aggregate. If you accessed this store
through Yahoo! Shopping, Yahoo! also automatically collects information
about your shopping experience. Please see the
information about how Yahoo! uses this information.* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
~ A Touch of Class Creations ~
The following explains our commitment to protecting your privacy, what information we collect, how it is used, how it is safeguarded, and how to contact us if you have any questions.
Our Commitment to your Privacy:
As one of our valued customers, your privacy is of the utmost importance to us. Therefore, here is our company promise to you:
"We will not share any of your financial information with any third party, unless requested to do so by a court of law. We are a small, family-operated company and do our very best to take care of our customers and maintain their confidentiality and trust. It's as simple as that!"
What Information Is Collected:
As part of the order process, the following information is collected from all of our customers:
- Shipping/Billing Address
- Email Address
- Phone Number
- Payment Details, such as a Credit/Debit Card Information
We may ask you to provide additional information depending upon the method of payment you choose. For example, if you visit our booth at a bridal show, we may ask to see some form of photo identification when accepting personal checks or cashier's checks.
How your Information is Used:
The information you provide may be used to fulfill your order, contact you if we have questions about your order, or correspond with you via e-mail regarding our sales, special offers, or new products.
Our Commitment to the Security of your Data:
We only do business with trusted partners, such as Yahoo! and PayPal, so you can rest assured that your information is processed securely. Our online store is hosted on Yahoo! servers and many of our customers choose to use PayPal as their preferred method of payment. You can find out additional information about the privacy policies of each of these companies by visiting their respective websites.
How to Contact Us:
~ Payment Information ~
We are pleased to offer the following payment methods: PayPal, Credit/Debit Cards (accepted through PayPal), Personal Checks, Cashier's Checks, Money Orders, and Cash.
Do you have a printable order form that I can fill in by hand and mail to you?
Due to an increase in online-only orders, we no longer offer a printable order form. You are welcome to use our secure online shopping cart to complete your purchase.
I would prefer not to pay with a credit card or online through PayPal. What other methods of payment do you accept?
In addition to PayPal, we are happy to accept personal checks, cashier's checks, and money orders. We do require all checks to clear prior to shipping or releasing any merchandise. This process can take up to 10 business days after we receive your check. Please contact us at email@example.com if you wish to pay with a check and we will take your order via e-mail. We will also send you an e-mail containing our business mailing address, to which you can send your payment. If you visit our booth at a bridal show or expo in the Seattle area, our preferred method of payment is cash.
The PayPal shopping cart button does not appear to be working. I either receive a message that I already have an account and that my password is incorrect, or that the payment did not go through.
PayPal has a toll-free number, 1-888-221-1161, that you can call to resolve problems.
~ Sales Tax ~
Sales tax will only be assessed on items that are received, picked up, delivered, or shipped to locations within the state of Washington.
~ Shipping Information ~
Where do you ship?
We currently ship to locations within the United States only.
Do you ship to P.O. Boxes?
Unfortunately, we cannot ship to P.O. Boxes. We can only ship to a physical street address, such as your home, apartment/condo, or work address.
Is there a way to have my merchandise shipped to a different address than my billing address?
Yes! During checkout, you can specify where you would like to have your merchandise sent. Your shipping and billing addresses do not need to be the same.
Washington State Pick-up Service:
In addition to our nationwide shipping services, we also offer a complimentary pick-up option for our local western Washington customers, in which you can arrange to pick up your merchandise directly from us without having to pay a shipping charge. In order to be eligible for this free pick-up service, your shipping zip code must begin with the numbers "98" (anything within the range of 98000 - 98999 is acceptable). You will need to pick up your merchandise in either Lake Stevens or Woodinville, and you may specify your city of choice during the checkout process. If you choose this option, we will contact you to arrange a date and time for you to pick up your item(s).
~ Merchandise Information ~
What if something I ordered is not in stock?
In the event that we do not have your item(s) in stock or you desire a greater quantity than we currently have, we will contact you via e-mail to let you know when we expect to have those item(s) available. If we are unable to attain the quantity you desire (for instance, if one of our manufacturers discontinues an item before we have a chance to remove it from our website), we will contact you via e-mail to arrange a refund.
Do all of your necklace sets include earrings in the price or do they cost extra?
Unless otherwise indicated, all of our necklaces include matching earrings at no additional charge. Please refer to the product description to verify that a particular necklace does indeed include earrings in the listed price.
When a description states that a necklace measures 16" long with a 2" extension, does that mean that the necklace is 18" long or do I need to purchase an extension to make it 18" long?
If the description states that a necklace is 16" long with a 2" extension, that means its total length is 18" long. You can adjust it anywhere from 16" to 18" long, to reach your desired length, without having to purchase a separate necklace extension.
~ Pricing Policy ~
We reserve the right to correct any errors on our website. Prices may be subject to change without notice.
~ Return Policy ~
We strive to provide our customers with a very affordable selection of beautiful merchandise. In an effort to keep our prices low, and because we only stock and sell brand new items, we are unable to accept returns or issue refunds on any merchandise. Please double-check the items, colors, and quantities in your shopping cart prior to checking out, as all sales are final.
What if I receive an item that is damaged or defective?
Although it is very rare to receive a damaged or defective item, it is your responsibility to check all items upon receipt. In the event that you receive a damaged or defective item, you must notify us within two (2) days of the date your shipment was delivered. A full or partial refund will be issued depending upon whether you wish to exchange all or only a few of the items.
What happens if I receive an item incorrectly?
If an item is received incorrectly, please contact us at firstname.lastname@example.org within two (2) business days of the date your shipment was delivered. We will work with you to exchange your item for the correct one.
~ Contact Information ~
Please feel free to contact us if you have any questions! Inquiries may be sent to: email@example.com. Please include your full name, phone number, preferred e-mail address, and any questions you may have about our products or services. We are happy to help!